How to Return or Exchange Your Online Order
Return or Exchange In-Store
Proof of purchase required. If you checked out using your Adventure Rewards number, we are happy to look up your proof of purchase.
Return by Mail
Enter your online order info to get started. If your order is not found, please contact Customer Service by Chat or Phone for assistance.
Exchange by Mail
Exchanges can be made through a refund-reorder process. Contact Customer Service by Chat or Phone for assistance.
All kids product returns must follow the process noted here
All kids product returns must follow the process noted here
For any questions or concerns regarding Eddie Bauer branded kids items, please contact OVED kids by phone at 1-844-680-2278 or through email at customerservice@eddiebauerkids.com
Locate your order without logging in. Enter the order number, email address, and postal code (billing or shipping) associated with the order you wish to find.